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Frequently Asked Questions

Will I be charged sales tax or duty on my SuperDealGlobal.com purchase?

No, sales tax & duty are inclusive in price. No more tax will be charged. If you have any questions, please contact our Customer Service. Representatives will be happy to assist you.

Is it safe to order on SuperDealGlobal.com?

Yes, it is safe to order on SuperDealGlobal.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Is all SuperDealGlobal.com merchandise available for purchase online?

SuperDealGlobal.com features a limited but extensive collection of merchandise for online shopping. We continually add to our online merchandise offerings. If you do not see the item listed online, please call us and we most likely have it offline in our warehouse.  We can also get it for you from respective manufacturer.

What are your opening hours?

Our office is open Monday to Friday from 09:30 until 17:30 and you can call us between those hours. Please quote your order number in any communication. If you preferred not to call, you can email us at sales@SuperDealGlobal.com. We always reply and endeavour to do so within 5 working hours. Before contacting, have a browse through the FAQs as they will probably provide you with the info you are looking for.

Where do you get your stock?

In addition to directly purchasing from manufacturers for new items. We also purchase overstock inventory and customer returns from huge national distributors and big box retailers to sell with a huge discount as pre-owned.

Do you ship outside USA?

Sure. We ship worldwide. Please contact us for the shipping quote. For details Please see "INTERNATIONAL ORDERS" page

When will I get my order?

The delivery estimate is between 1 to 5 business days. We ship Monday to Friday, except national public holidays. Please see "Shipping & Delivery" page for more details.

How can I check on an order I placed on SuperDealGlobal.com?

How can I check on an order I placed on SuperDealGlobal.com? To check on the status of an order or verify shipment, please go to "My Account" or "Order & Returns" for details. Your order is always being sent with a trackable service, the tracking number and its details will be included on your orders page as well as on the shipping email we send you. As soon as your order is dispatched, we send tracking information to your email address. .

Can I view my order information?

Definitely. Please log in to your account. All your orders and its details will be there. You can also go to "ORDERS AND RETURNS" page for more information and proceed with return if it is needed.

I’ve forgotten my password. What can I do?

You can retrieve your password via email. Please click on "My Account" and then click the Forgotten Password button. Then follow the instructions there and you will receive an email with your password.

Can I change / update my account details?

Definitely. Please log in to your account under "My Account" and click ‘Modify details’.

I received an order confirmation. Does that mean my order will ship today?

The order confirmation is an acknowledgment that we have received your order. It does not guarantee shipment. You will receive a shipment confirmation email once your order has been successfully processed.

How do I cancel an order?

Website orders cannot be canceled online. To cancel an order, please call 260-33-Super (78737) or email General Sales: sales@SuperDealGlobal.com. Once placed, your order is processed right away. For that reason, it’s possible—depending on how much time has elapsed since you placed your order—that we’ve already shipped the product to you. In that case, you may need to request a return.

How do I update an order?

Updating your order is easy. Just click “View Cart” from the top menu of our site to see your current order. Just continue adding items to your cart. If we’ve already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we’ll confirm that order with you via email. This confirmation is sent immediately after your order is completed. To check the status of an order, click here. If you need to return a product to us, see “How do I return a product

What is SuperDealGlobal's return policy?

SuperDealGlobal allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. For additional information see SuperDealGlobal’s full Product Return Policy in RETURNS & EXCHANGES.

Customers should contact SuperDealGlobal Customer Service at 260-33-Super (78737) or email Customer Service: cs@SuperDealGlobal.com to initiate a return or for additional information. Customers must notify SuperDealGlobal Customer Service of any damaged products within fifteen (15) days of receipt.

How do I request a return?

To return a product to SuperDealGlobal, you’ll need to request a Return Merchandise Authorization (RMA) number. Please call 260-33-SUPER (78737) or email General Sales: sales@SuperDealGlobal.com.  You must have a Return Merchandise Authorization (RMA) number in order to return a product. See previous item to learn how to get an RMA number.
Once you have an RMA number, please follow the following steps: Packing Your Return: The RMA number should be clearly noted on the shipping label of each box or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer’s box. The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment.
If you have multiple packages to return, please make photocopies of the return address that was emailed to you and tape one on each package. Please use clear tape or a clear carrier pouch with a self-adhesive back to affix the return address to the box. All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us. We suggest that you insure these return items, as we are not liable for lost merchandise.  Please see RETURNS & EXCHANGES.

I have returned my product. When will I get my refund or replacement?

If you’ve requested a refund, we’ll process it as soon as we receive your product. If you have requested a replacement, we will get it shipped as soon as we receive your product subject to stock availability. If we have not got what you need, we will asks you either replace it with a compatible equivalent, to wait until we do, or refund you in full. We will contact you either way.

Can I have a different / upgraded product as a replacement and pay / be refunded the difference in price?

Sure, you are welcome to do so. To eliminate any error in the process, please contact us to check the availability of the product you are interested in and the difference in price.

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